Prairie View A&M University
Current process involves 5 separate handoffs
Client Request
Front Desk
Handoff 1
Front Desk
Case Manager
Handoff 2
Case Manager
Case Disposition
Handoff 3
Case Disposition
Counselor
Handoff 4
Counselor
Client
Handoff 5
Each handoff introduces delay, risk of information loss, and no centralized tracking across the Student Counseling Services workflow. With limited staffing and no ability to hire additional personnel, the current manual process cannot scale to meet growing student demand.
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